Contact ECN People support
Employees: your first stop is your own HR team, through the Helpdesk in the console or app. Company admins: we are here for anything about ECN People itself.
From the console (fastest)
Sign in and open Settings › Contact ECN support, or press ? on any screen. Attach screenshots and follow every reply in one thread.
Sign in to raise a requestBy email
Can't sign in? Write from your work address with your company name and what you see. Billing questions too.
info@easyconnectnetwork.comSupport hours and response targets
The time to our first reply by a person, by the priority you choose when raising the request. We work on it until it is fixed.
| Priority | First response | When to use it |
|---|---|---|
| P1 · Urgent | 4 support hours (or your plan’s, if sooner) | Your team cannot work.Nobody can sign in or check in; payroll cannot be run on pay day; data looks lost. |
| P2 · High | 8 support hours (or your plan’s, if sooner) | Something important is broken, but there is a way round it.One location's machine stopped sending punches; a report or file download fails. |
| P3 · Normal | Your plan’s target — 24 support hours by default | Questions, how-tos, ideas and minor problems.How do I set up a rotation? Could the payslip show X? |
Support hours: Monday to Saturday, 9 am – 7 pm IST, except ECN holidays. Same hours; longer on payroll days (1st–7th) when ECN switches it on. Response times count only support hours. You can also ask for a callback inside these hours.